Do you have any questions? In this section you will find all answers.
Q: What time is it posible to chcek in?
A: Check in is possible to do from 3pm, unless otherwise agreed in advance.
Q: When do I need to check out ?
A: Until 10 am, late check out needs to be approved by reception.
Q: What time is the breakfast?
A: From 07:30 to 10:00 a.m.
Q: What time is dinner?
A: From 5:30 to 7:30 p.m.
Q: is it posible to use restaurant between breakfast and dinner?
A: Yes, the restaurant is opened from 11.00 a.m. until late evening. (in summer season from 8 am)
Q: How often and from where does the Skibus run?
A: The Skibus is in the central parking right in front of our hotel at 08:20 every morning and it runs approximately every 15-20 minutes.
Q: How often is the cleaning service done in the apartment?
A: Once a day.
Q: How does wellness work?
A: Our wellness is private, which means that each apartment can book it for itself during a certain time. It has to be booked to an exact time in advance. Wellness opening hours are from 12:00 to 22:00.
Q: Does the hotel have a ski storage room or ski storage space?
A: Yes. Each guest can request a key from a lockable ski storage room, where they can keep their entire ski equipment (or bicycles during the summer months) during their stay.
Q: Is it possible to use parking in the garage?
A: Yes, provided that the garage is not full. This service costs from 10 € / night.
Q: Is there a charge for hotel parking?
A: Yes, in the amount of 5 € / night.
Q: Is it possible to reserve a parking space in the hotel car park?
A: No, unfortunately due to capacity reasons it is not possible to reserve parking spaces. However, even in case of unavailability of a parking space in the hotel parking lot, you can use the adjacent parking lot of the village 50m from the hotel, which is also charged in the amount of about 5 € / day.
Q: Is it possible to stay with a pet?
A: Yes, but only in some of the apartments. These apartments must be booked in advance.
Q: Is entry to the wellness included in the price of the stay?
A: Wellness is included in the price of only selected stay packages. In other stays wellness is not included in the price.
Q: Is the 3rd and 4th person really accommodated for FREE?
A: Yes, the 3rd and 4th person in the apartment is accommodated free. They pay only for the ordered type of food.
Q: Do you have a cot, highchair or potty available in the apartment?
A: Yes, the hotel has this range available for rent and must be booked in advance. You can even rent a vacuum cleaner to extract the mucus from baby’s nose at the reception.
Q: Does the hotel really have electric car chargers?
A: Yes, the hotel has 3 chargers suitable for all types of electric cars (including TESLA), which are charged according to the current hotel price list.
Q: What if we don’t make it to dinner?
A: All you have to do is to contact the reception as soon as possible (but no later than 6.30 pm) with the information that you are entitled to a dinner you can’t catch and the reception will provide for you postponement of dinner or prepare a plated dish to make up for a missed dinner.